Privacy Policy

Last Updated: 04-12-2025

This Privacy Policy describes how Creations by H&S (“we”, “us”, “our”) collects, uses, and protects personal information when you visit our website creationsbyhs.com or contact us through the site.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and relevant Maltese data protection laws.

1. Information We Collect

We only collect the minimum amount of information needed to respond to enquiries or improve our website. This includes:

1.1 Information You Provide Directly

When you use our contact form, you may provide:

  • Name

  • Email address

  • Phone number (optional)

  • Event details or message

This information is used solely to respond to your enquiry.

1.2 Website Usage Data (Google Analytics)

We use Google Analytics to collect basic, anonymised statistics such as:

  • Pages visited

  • Time spent on the site

  • Device and browser type

  • General location (city/country level only)

  • Traffic sources (e.g., Google search)

Google Analytics does not give us access to personally identifiable information.

You can learn more here:
https://policies.google.com/technologies/partner-sites

We do not use cookies for advertising, profiling, or remarketing.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries

  • To provide quotes or service information

  • To improve our website and user experience

  • To ensure site security and functionality

We do not use your information for marketing emails or newsletters.

3. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

  • Legitimate interest — to respond to your enquiry or manage our website.

  • Consent — when you submit the contact form, you voluntarily provide your details.

  • Compliance with legal obligations — if required to retain information for regulatory or accounting reasons.

4. How Long We Keep Your Information

We retain contact form messages and email correspondence only as long as necessary for:

  • Responding to your enquiry

  • Following up on service requests

  • Business, legal, or accounting requirements

Google Analytics data is retained according to Google’s standard retention settings.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share data only in the following circumstances:

  • Service providers (e.g., website hosting provider) — strictly for site functionality

  • Legal compliance — if required by Maltese or EU authorities

  • Professional advisers — such as accountants, only where necessary

These parties are bound by confidentiality and data protection obligations.

6. Cookies

Our website uses minimal cookies, primarily for:

  • Basic site functionality

  • Google Analytics

We do not use advertising cookies, tracking pixels, or third-party marketing cookies.

You can disable cookies through your browser settings, though this may affect certain functionalities.

7. Your Rights Under GDPR

As an EU visitor, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to processing

  • Restrict processing

  • Request a copy of your data (data portability)

  • Withdraw consent at any time (for form submissions)

To exercise any of these rights, contact us using the details below.

8. Data Security

We take reasonable measures to protect your personal information, including:

  • Secure hosting

  • Encrypted communication (HTTPS)

  • Restricted access to personal enquiry messages

  • Security monitoring tools

However, no online transmission is 100% secure, so we cannot guarantee absolute security.

9. External Links

Our website may contain links to external sites such as social media (Instagram, Facebook, etc.).
We are not responsible for their privacy practices or content.

We recommend reviewing their privacy policies before providing any personal information.

10. Children’s Privacy

Our website and services are not aimed at individuals under the age of 16.
We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations.
The “Last Updated” date at the top of this page indicates the latest revision.

12. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:

Phone: +356 7926 1792

Email: info@creationsbyhs.com